"Item as described ... easy to order ... prompt shipping ... smooth transaction!" -J.S. Long Beach, CA


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CUSTOMER SERVICE

Welcome to Janitors World Online!

Shipping:
Shipping times and charges are managed third-party through UPS. We will process your order as quickly as possible. We will contact you through email if there's any issue or backorder involved with your purchase. We do our best to keep everything in stock so we can get everything out to you as soon as we can.

Why is there only UPS Ground and UPS 3 Day Select offered?
Answer: Due to certain shipping restrictions placed upon us, these are the only options available.

There will always be shipping charges unless specified. If a shipping charge of $0.00 is returned it means that your purchase is too large for standard UPS shipping and you will receive an email notification with the correct shipping charge. The order will not be shipped until the order has been approved with the correct shipping charge.

**In Store Pickup: Please bring the email confirmation of your order, the credit card used for the order, and driver's license to our showroom and we will have the order pulled for you in the front for pickup. The driver's license must match the name on the order placed. Also the credit card must match the credit card used online, then the order will be released for pick up.**

Return Policy:
Due to the nature of the products and industry we serve we DO NOT ACCEPT returns over 15 days after the receipt of goods confirmed by UPS Tracking.

All returns may be subject to a 25% restocking fee.

Returned goods must be RESELLABLE and in NEW CONDITION otherwise credit will not be issued.

Please contact us within 7 days of the receipt of goods for any problems or concerns with the merchandise and we will work with you to find a solution.

The BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES.

JANITOR'S WORLD is not responsible for transit damages. If your product is damaged due to shipping alert us within 7 days of receipt and we will work with UPS to resolve any issues.


ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF BUYER AND ARE NOT REFUNDABLE.

Contact Information:
11527 Harry Hines Blvd.
Dallas, Texas 75229
972-243-0000
972-243-2550 (Fax)
800-466-0550
sales@janitors-world.com


Store Hours:
Monday - Friday: 8:30AM - 6:00PM
Saturday: 9:00AM - 3:00PM
Sunday: Closed






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